Terms & Conditions

The Poacher’s Brasserie is open Tuesday from 6pm – 9.30pm, Wednesday – Saturday 12-2pm and 6- 9.30pm and Sunday’s 12-4pm. This is subject to change with little to no notice, due to the current coronavirus pandemic and taking into consideration localised lockdowns. Under the new COVID-19 regulations and guidelines, the restaurant can accommodate up to 30 guests in one sitting. The kitchen capacity dictates how many guests we can cater for within each half hour period, in order to ensure that you receive the best level of service from us. We do ask that once you have secured a reservation at a particular time, that you adhere to that time. Should you arrive more than 15 minutes after your booking time without forewarning, then you may lose your table to another booking.

We strongly recommend that guests reserve a table in advance by contacting a member of our team directly. Tel: 01455 888227 or Email: aga@poachersbrasserie.co.uk Tables are allocated on the day by the restaurant team and although we will do everything we can to allocate a table in your preferred area of the restaurant, we cannot always guarantee this.

Guests are not permitted to move the dining furniture due to H & S, Fire Regulations and the new COVID-19 social distancing measures.

Group Bookings – Currently not available
The restaurant’s continued viability relies on reservations being honoured by our customers and adequate notice being given of any changes or cancellations.

For groups of 8 people or more, we kindly request a guarantee credit / debit card number to secure the booking. Your reservation is only confirmed once we have received this.

A service charge is applied to group bookings of 8 or more people.

Cancellation policy for group bookings – currently not applicable
We require 48 hours’ notice for cancellations. Poacher’s Brasserie reserves the right to cancel or alter the booking without notification.

Any reduction in numbers must be notified to the restaurant at least 24 hours prior to the booking date, if you fail to notify us within 24 hours a surcharge may be added to the bill.

Where possible, Poacher’s Brasserie will actively manage restaurant bookings by checking attendance with the main guest/contact we have in the booking diary.

CCTV
The premises and surrounding areas are protected by CCTV. Footage is recorded and stored remotely for the purposes of Public Safety, Crime Prevention & Employee development.

Employee Protection
We promote a healthy environment for our employees, and we request customers to treat our staff with decorum and respect. The management will not tolerate any abusive or threatening behaviour, verbal or physical abuse towards our staff or customers. We reserve the right to refuse and remove customers from the premises who we feel are abusive towards our staff without explanation to safeguard employees and public.

Special dietary requirements
We can cater for most dietary requirements including vegetarian, vegan, gluten free and dairy intolerance but please advise one of our team at the time of booking.

Food on the premises
No food / beverages except those supplied by Poacher’s Brasserie can be consumed on the premises with the exception of baby food.

Celebrations – currently not applicable
If you are having a celebration at Poacher’s Brasserie, we do a variety of cakes to order. Please ask a member of our team at the time of booking and they will advise on the choices available. Unfortunately, we cannot permit guests to bring in their own celebration cakes due to H & S / allergen regulations.

Special Requirements
Please advise a member of our team if you have any special requirements i.e. Wheelchair access, pushchairs, Guide Dogs etc. Regrettably pets are not permitted inside the premises with the exception of Guide or Assisted Dogs.

Damages
The lead booking name will be responsible for the actions and behaviour of all members of their party. Poacher’s Brasserie reserves the right to recover the cost of damages or losses however caused.

Risk Assessment
In light of the increased restrictions and guidelines outlined by our Government as a result of COVID-19, we have updated our Risk Assessment to ensure we offer a safe environment for our staff and customers. All employees have been educated on the new measures put in place and have received a full briefing of the new risk assessment in operation. We have taken all the necessary precautions required to offer you peace of mind while visiting our premises. We do ask that if any guests wishing to visit Poacher’s Brasserie abide by our advice, remain socially distanced from other parties outside of your household and that you also take the necessary precautions to help prevent the spread of Coronavirus (COVID-19). This is a new illness spreading globally. If you or anyone in your household has a high temperature, trouble breathing, a loss of, or change, in your normal sense of taste or smell, or a new continuous cough – even if it’s mild, everyone in your house must stay at home. If you are worried, it is advised that you stay home and phone NHS 111. To prevent spreading the virus further, wash your hands regularly, use a tissue for coughs and bin it, do not touch your face or eyes with your hands.
The risk assessment can be viewed on our website www.poachersbrasserie.co.uk or you can request to view a hard copy on site.

Coronavirus Track and Trace
Under the new Government’s COVID-19 guidelines for the hospitality sector, we have to collect temporary records of our customers to assist in the government’s efforts to employ contact tracing of infected individuals. We will require each customer’s name, phone number and email address along with the date and time of each booking. Personal information will only be used if a suspected outbreak of the virus has occurred from one of our guests or employees and will be used to assist NHS Test and Trace requests for that data, if required. This information will be held securely for 21 days and will then be destroyed.

COVID-19 Customer Advice

  • Customers should enter the restaurant from the front door on Church Street.
  • We advise customers to wear face coverings on arrival and sanitise your hands upon entering.
  • Our staff will accommodate you straight to your table.
  • Staff will present disposable menus at your table and then take your order.
  • When using the restrooms, please sanitise your hands before you enter and upon exit.
  • Your bill will be presented at your table where payment can be taken.
  • We advise customers not to mix or join in with other diners, who are not within in their party.
  • Exit through the back patio door on to the car park; this also applies to the smoking area.

Thank you for your cooperation.

Poacher’s Brasserie Dated: 30th June 2020